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Frequently Asked Questions

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Frequently Asked Questions

1.What forms of payment can be used over the PeachCare for Kids website?
  • Visa
  • MasterCard
  • Personal Checking or Savings Account
2. Where can I find my family account number?

A:  Your family account number is a ten-digit number. It can be found on each coupon in your coupon book (under the heading “Family Account Number”), and on most correspondence issued by PeachCare for Kids.

3. My payment is late. If I make my payment by telephone or the internet, will I be guaranteed to avoid a break in coverage?

A:  No. Payments are due on the first of the month, 30 days in advance of the coverage month. For instance, payments for coverage in the month of December are due November 1. If your payment is made any time later than the 1st of the month preceding your coverage month, the account may be cancelled.

4. How will I know my transaction was completed?

A:  You will receive a confirmation number once the transaction is complete. Please record this confirmation number for future reference if needed.

5. My transaction was rejected, what do I do now?

A:  Contact your credit/debit card company or banking institution for further information. If they are unable to assist, please contact PeachCare for Kids Customer Service at (877)427-3224 for assistance with other payment methods.

6. My transaction was rejected, however my credit/debit card company has confirmed that my available balance is sufficient to cover the payment amount and fees. Why is the transaction being rejected?

A:  There are multiple reasons that your transaction could be rejected, including:

  • Credit/Debit card number was entered incorrectly
  • Expiration date was entered incorrectly
  • The zip code entered for validation purposes was not the zip code listed on the mailing address of your credit/debit card account.
7. When will my payment be posted to my account?

A:  All payments made before 3PM EST will be posted the day the payment is made. Payments made after 3PM EST will be posted the next business day.

8. My account has been cancelled. If I make my payment over the automated payment system, when will my account be reinstated?

A:  You must pay the amount due for the first month in which you will be reinstated in order for a reinstatement to be processed.

  • If you are currently on a one month wait due to cancelling for late payment, your account will not be reinstated until the wait period has been served. 
  • Reinstatement is dependent on program availability and the child’s continuing to qualify under the current eligibility criteria.
9. Can I pay by phone?

A:  Yes. The toll free number is (877)427-3224. Once you have dialed that number, select the option for “automated payments.” You must have your family account number and payment due information available.

10. Can I set up a recurring payment?

A:  Yes, this option is now available through the online payment system.
11. Are there minimum and maximum amounts?

A:  Your payment cannot be lower than $5.00. Your payment cannot exceed $500 per transaction.

 
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