| 1. | What forms of payment can be used
over the PeachCare for Kids website?
|
|
- Visa
- MasterCard
- Personal Checking or Savings Account
|
| 2. |
Where can I find my family account
number?
|
|
A: Your family account number is a ten-digit number. It
can be found on each coupon in your coupon book (under the
heading “Family Account Number”), and on most correspondence
issued by PeachCare for Kids.
|
| 3. |
My payment is late. If I make my
payment by telephone or the internet, will I be guaranteed to
avoid a break in coverage?
|
|
A: No. Payments are due on the first of the month, 30
days in advance of the coverage month. For instance, payments
for coverage in the month of December are due November 1. If
your payment is made any time later than the 1st of the month
preceding your coverage month, the account may be
cancelled.
|
| 4. |
How will I know my transaction was
completed?
|
| A: You will receive a confirmation number once the
transaction is complete. Please record this confirmation
number for future reference if needed.
|
| 5. |
My transaction was rejected, what do I
do now?
|
| A: Contact your credit/debit card company or banking
institution for further information. If they are unable to
assist, please contact PeachCare for Kids Customer Service at
(877)427-3224 for assistance with other payment methods.
|
| 6. |
My transaction was rejected, however
my credit/debit card company has confirmed that my available balance
is sufficient to cover the payment amount and fees. Why is the
transaction being rejected?
|
|
A: There are
multiple reasons that your transaction could be rejected,
including:
- Credit/Debit card number was entered
incorrectly
- Expiration date was entered
incorrectly
-
The
zip code entered for validation purposes was not the zip code listed on the mailing address of your credit/debit card
account.
|
| 7. |
When will my payment be posted to my
account?
|
| A: All payments made before 3PM EST will be posted the
day the payment is made. Payments made after 3PM EST will be
posted the next business day.
|
| 8. |
My account has been cancelled. If I make my payment
over the automated payment system, when will my account be
reinstated?
|
|
A: You must pay the
amount due for the first month in which you will be
reinstated in order for a reinstatement to be
processed.
- If you are currently on a one month
wait due to cancelling for late payment, your account will
not be reinstated until the wait period has been
served.
-
Reinstatement is dependent on program availability and the child’s continuing to qualify under
the current eligibility criteria.
|
| 9. |
Can I pay by phone?
|
| A: Yes. The toll free number is (877)427-3224. Once you
have dialed that number, select the option for “automated
payments.” You must have your family account number and
payment due information available.
|
| 10. |
Can I set up a recurring payment?
|
|
A: Yes, this
option is now available through the online payment system.
|
| 11. |
Are there minimum and maximum amounts?
|
|
A: Your payment cannot be lower than $5.00. Your payment
cannot exceed $500 per transaction.
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